Australian Consumer Law

Consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and obtain a refund. For major failures with goods, you are entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure is minor, we may choose to repair rather than replace or refund.

Consumer guarantees under the Competition and Consumer Act 2010 (Cth) apply to joinery goods and installation services supplied by Pavit Cabinetry Pty Ltdto consumers within Australia. For more information, visit the ACCC consumer rights page.

Our warranties

In addition to your rights under the Australian Consumer Law, SteepWood provides the following express warranties on our custom joinery products:

• Lifetime craftsmanship warranty — covers defects in workmanship in our Newcastle workshop for the life of the product, provided it has been used and maintained as intended.
• 10-year structural warranty — covers structural integrity of cabinets, carcasses, and fixed joinery elements against failure under normal residential or commercial use.
• Hardware warranty — Blum and other specified hardware brands are covered by their respective manufacturer warranties, which we pass through to you.

Warranties do not cover damage caused by misuse, unauthorised modification, normal wear and tear, or failure to follow care instructions provided at handover.

Your rights — repair, replacement, or refund

If you believe our goods or services have not met a consumer guarantee, you are entitled to a remedy. Depending on whether the failure is major or minor, your entitlements may include:

• Repair of the goods or re-performance of the service.
• Replacement of the goods or re-supply of equivalent services.
• Refund of the purchase price.
• Compensation for any reasonably foreseeable loss or damage resulting from the failure.

We will work with you in good faith to resolve any issue promptly and fairly, in line with ACCC guidance on consumer guarantees.

How to make a claim

To lodge a warranty or consumer guarantee claim, contact us with a description of the issue and photographs where possible:

• Email: hello@steepwood.com.au
• Phone: 0468 387 676 (Mon–Fri 7am–5pm AEST)

We will acknowledge your claim within 2 business days and arrange an inspection or assessment. Most warranty repairs are completed within 14 business days of approval, subject to parts availability.

Summary of SteepWood warranties

Our written contracts include a ten-year structural warranty on cabinetry we manufacture and install, plus manufacturer-backed hardware warranties where applicable (including Blum hinge and runner programmes). Finish warranties depend on the board and coating system specified — your quote lists the applicable product warranties.

Consumer guarantees under the Australian Consumer Law apply in addition to any express warranty we provide. If there is a conflict between this page and your signed contract, the contract and applicable law together determine your entitlements. Retain your tax invoices and delivery dockets for warranty claims.

Dispute resolution and escalation

We aim to resolve warranty and consumer issues directly and promptly. If you believe a product or service fails to meet a consumer guarantee, contact us with photos, contract references, and a clear description of the defect or concern. We will inspect, repair, replace, or refund where the Australian Consumer Law requires it.

If you remain unsatisfied after our written response, you may contact NSW Fair Trading or the ACCC for independent guidance. Nothing on this page prevents you from pursuing remedies available under law.

Records, photos, and evidence

We retain signed contracts, approved shop drawings, delivery dockets, and installation sign-off records for the life of the applicable warranty period. Photographs may be taken during manufacture and installation for quality assurance and portfolio purposes, with client consent where required.

If you need copies of your contract or warranty documentation, email hello@steepwood.com.au with your project address and approximate completion date. We will respond within five business days.

Further information

For independent advice about your consumer rights, contact:

• Australian Competition and Consumer Commission (ACCC) — accc.gov.au
• NSW Fair Trading — fairtrading.nsw.gov.au

Nothing on this page limits your rights under the Australian Consumer Law. Where our express warranties offer more than the statutory minimum, you are entitled to the benefit of whichever provides the greater protection.

If you are not satisfied with our response to a warranty or consumer claim, you may escalate the matter to NSW Fair Trading or the ACCC. Keep photos, contracts, and correspondence so assessors can review the facts quickly.